Refund policy

Last updated: October 11, 2026

30-day free returns

If it isn't the right fit, you can request a free return within 30 days of delivery. Change of mind or choosing the wrong size is covered.

Return conditions

Items must be unused, unworn, unwashed and in their original packaging. These conditions do not apply to items that arrived damaged, defective or incorrect.

How to start a return

Email jinglebadbrand@gmail.com with your order number within 30 days of delivery. We'll provide return instructions and cover the return shipping cost. Please contact us before sending anything back so we can confirm where to send your return.

Refunds

Once we receive and inspect the returned item, approved refunds are issued to your original payment method. We'll let you know when your refund is approved. The time it takes to appear in your account depends on your payment provider.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, email us with your order number and a clear photo of the issue. We'll arrange a free replacement or a full refund, whichever you prefer. You won't pay return shipping.

Orders that haven't arrived

If tracking shows no delivery and the package can't be located, contact us with your order number. We'll arrange a free replacement or a full refund.

Cancellations

You can cancel free of charge before your order ships. Email us as soon as possible with your order number.